MacOS Big Sur; macOS Catalina; macOS Mojave; macOS High Sierra; macOS Sierra; OS X El Capitan; OS X Yosemite; OS X Mavericks; OS X Mountain Lion; Mac OS X v10.7 Lion; Mac OS X v10.6 Snow Leopard; Mac OS X v10.5 Leopard; Mac OS X v10.4 Tiger; Mac OS X v10.3 and earlier; Mac OS X Technologies; Classic Mac OS (OS9, OS8 & System 7) Photos for Mac. Apple first introduced macOS Big Sur back in June, lauding it with all the usual flowery language. The OS ushers in a new design language, which Apple's SVP of software Craig Federighi described.
macOS Big Sur finally saw the light of day in November 2020. As the latest operating system has lots of new features and improvements, and most of us want to install it as soon as we can. Most of the time, everything works out, and we're up and running very quickly. Sometimes, however, it doesn't go well, and you see a message saying that the macOS installation couldn't be completed.
macOS Big Sur can't be installed on Macintosh HD
That's the most common message that shows up. What do you do then? We're glad you asked because we have some answers below.
Before you attempt to install any major update to macOS, you should back up your Mac. If you use Time Machine, you can run a manual backup using that. If not, run a backup using whichever backup tool you usually use. If you don't run scheduled backups – and you really should – clone your boot drive to an external disk before you start.
Why won't macOS Big Sur install?
There are several possible reasons:
- Your Mac doesn't support Big Sur
- The update couldn't be downloaded
- You don't have enough disk space
- There's a conflict in your system preventing the process from completing
Check if your Mac is compatible
Here's the list of Macs that are supported by Apple for installing Big Sur. If your Mac isn't on it, it's unlikely you'll be able to run Big Sur.
- Any Mac Pro or iMac Pro
- MacBook Pro and MacBook Air 2013 and later
- iMac and Mac mini 2014 and later
- MacBook 2015 and later
What to do if the macOS Big Sur download is stuck
- Check Apple's System Status page for information about possible server issues on Apple's end.
- Check your internet connection.
- Try to download it from the Mac App Store if your first attempt was through Software Update. If your first attempt was in the App Store, try Software Update.
If you see a message telling you that macOS cannot be installed or Big Sur is stuck on the progress bar, try the following.
Free up disk space with CleanMyMac X
You'll need around 16GB of free space to upgrade to macOS Big Sur. However, even if you have more than that, your Mac may tell you that you can't upgrade because it thinks you don't have enough free space. This can happen for a number of reasons. The simplest solution is to free up more space. Should i update el capitan. And the best way to do that is to use CleanMyMac X.
This app makes it very quick and easy to free up several gigabytes of space by getting rid of junk files that clog up your Mac. It can also be used to uninstall applications, identify large and old files, illustrate what's taking up the most space, and even protect your Mac from malware. Here's how to use it to free up space quickly.
- Download and install CleanMyMac X. It's free to try it out.
- Press Scan.
- Press Run to remove all the junk files CleanMyMac has found, or click Review Details to find out more.
As you can see from the screengrab, I was able to save 10GB of disk space in just a few minutes.
macOS Big Sur stuck on 12.18 GB out of 12.18GB
Another common issue is when your download size reaches 12.18 GB and then the download just freezes. In this situation, don't trust the progress bar report — it's most likely a miscalculation. In fact, your download is still in progress — but the system is reading it differently.
So how to fix macOS Big Sur stuck on 12.18 GB
- 1. Disconnect from the internet (or turn off the Wi-Fi)
- 2. Re-connect so you're online again.
- Check for the update and click the upgrade button.
Your download should resume — this time it may go faster as some components have been downloaded already.
If the progress bar stops again, disconnect from the internet and repeat the above steps.
So, 'reviving' the lost connection seems to be the fix.
Optimize your storage
As an alternative, you can also use Apple's built-in storage management tool to free up some storage space.
- Click on the Apple menu and choose About this Mac.
- Choose Storage.
- Press Manage.
- Review the recommendations and follow those that are relevant.
- Go through each of the sections in turn and identify then delete files taking up lots of disk space – like old iOS backups, for example.
- When you're done, press Command-Q to quit.
Try installing macOS Big Sur in Safe Mode
Sometimes launch agents, login items, or extensions that load when your Mac boots can cause problems when installing a new version of macOS. To check whether that's the problem, you can restart your Mac in Safe Mode and then try updating it to Big Sur.
- Shut down your Mac.
- Wait ten seconds, then press the power button.
- As soon as your Mac starts up, press Shift.
- Release the Shift key when you see the Apple logo.
The free version of CleanMyMac X can also help manage and remove launch agents and login items. Choose the Optimization module in the sidebar to get started.
There are lots of reasons why your Mac won't update to Big Sur. Thankfully, most of them can be fixed. If you follow the steps above, and particularly if you use CleanMyMac X to help, you should have it installed and running in no time.
This article is being continously updated, with new updates being added to the bottom of the story (and in the table)
Original story (from November 28) follows:
Apple announced macOS Big Sur at the Worldwide Developers Conference (WWDC) event on June 22, 2020. And after months of testing, the new OS was released to the public on November 12.
As you may already know, macOS Big Sur brings a host of new changes and improvements to the user interface and also adds a bunch of new features to enhance the overall user experience.
Apart from the visual changes and additional features, it's also the first macOS version to support ARM-based processors.
Ipc 1000 camera. This seems to have been a great move from Apple considering the massive wave of positive reviews of the new M1 (Apple silicone) Macs that are flooding the internet.
But it is not all moonlight and roses given fact that the macOS Big Sur update started off on the wrong foot.
Initially, many users who tried installing the macOS Big Sur update on their devices ran into an issue wherein the installation would fail or was downloading extremely slowly even on high-speed connections.
Without taking too much time, Apple rectified the problem, and users were able to download the update on their Macs to experience everything new that macOS Big Sur has to offer.
Well, bugs and issues are also part of ‘everything' that macOS Big Sur has to offer. Of course, all operating systems have their fair share of bugs and problems and thus it's no surprise to see issues pop up every now and then.
We have reported on many macOS Big Sur bugs and issues that have been affecting many users who have installed Apple's latest OS for Macs.
Some of these include the printing, battery draining and overheating, and Apple Watch unlocking issues.
Matter of fact, new bugs and issues seem to pop up every now and then even though the macOS Big Sur update has been around for a short while.
Thus, we have decided to keep track of all the known bugs and issues found on macOS Big Sur and their status in order to keep you informed when such bugs and issues are fixed or whether there are workarounds available.
We will update the tracker table below each time a new bug is discovered or when there are any new developments on an existing bug or issue. Hence, be sure to check the tracker regularly.
Update 1 (November 30)
IST 07:00 pm: Google Drive Backup & Sync users are reporting about a new 'Error: 8B227910' issue, which they say they've started encountering only after the Big Sur update on their macs. You can read more about it here.
It's currently difficult to say, who is at fault here (Google or Apple). We'll update as soon as we have more info.
Update 2 (December 03)
IST 06:55 pm: Some M1-powered MacBook users are claiming that they are interrupted at random with the screensaver. The issue might be affecting other users with the macOS Big Sur update installed. Head here to know more.
Many users with iPhones and Macs are also reporting that the iCloud tabs are not syncing properly after they installed the macOS Big Sur and iOS 14 updates on their devices. Check out more details on the problem here.
Update 3 (December 04)
IST 03:35 pm: After installing the macOS Big Sur update some users are complaining about choppy animations and system lag while using their Macs. For relevant workarounds and detailed coverage, head here.
Update 4 (December 07)
IST 02:55 pm: Folks with older Macs have been complaining of not being able to update to the Big Sur. It appears the rollout was halted for the older devices due to some bricking issue. Head here for the complete story.
IST 03:05 pm: Recent reports suggest that on macOS Big Sur 11.0.1, Sidecar is not working for some users. Interested readers can find the detailed coverage along with the potential workaround here.
IST 04:20 pm: The auto-switching feature which allows the AirPods to automatically switch between iPhone, iPad, iPod touch, and Mac isn't reportedly working for some after installing the macOS Big Sur update on their Macs.
Head here for the complete story along with the potential solutions to the issue in question.
Update 5 (December 08)
IST 03:50 pm: Some Apple users are claiming that after installing the macOS Big Sur update they are facing issues while trying to AirPlay content from their MacBooks to their Apple TVs and other smart devices. Read our detailed coverage here.
Update 6 (December 10)
IST 05:45 pm: Apparently, some users on macOS Big Sur are facing Bluetooth connectivity issues and are unable to use audio accessories and other Bluetooth devices. Head here to know more about the issue.
Update 7 (December 15)
IST 04:35 pm: Some users are reporting that the Spotlight feature is no longer working as expected after installing the macOS Big Sur update on their Macs. Check out all the details here.
Update 8 (December 16)
IST 11:00 am: According to the changelog for the macOS Big Sur 11.1 shared by Apple, it has improved the reliability of unlocking Macs with the Apple Watch. More details here.
IST 04:30 pm: These are all the bugs and issues that are fixed with the Big Sur 11.1 update as per Apple's official changelog:
– QuickTime Player might quit when opening a movie with a timecode track after upgrading from macOS Catalina
– Bluetooth connection status was not displayed in Control Centre
– Reliability of unlocking your Mac automatically with your Apple Watch
– Trackpad scrolling speed may be faster than expected on MacBook Pro models
– LG UltraFine 5K Display may incorrectly display at 4K resolution on Macs with M1
Update 9 (December 22)
IST 06:32 pm: Some users who have installed the latest Big Sur 11.1 update are reporting that they are now experiencing issues when connecting their Macs to 4K monitors. Read our detailed coverage on the issue here.
Update 10 (December 28)
IST 03:48 pm: Some iMessage users on are reportedly facing a few different issues after installing the macOS Big Sur 11.1 update on their Macs. Head here to know more about these problems.
Update 11 (December 31)
IST 06:31 pm: macOS Big Sur 11.1 now forces users to adjust the size of dialog boxes every time they pop up which has lead to a slew of complaints. You may read all about it through this link.
Macos Big Sur Performance
Update 12 (January 08, 2021)
IST 11:37 am: The recent macOS Big Sur update has rendered the Touch ID on several MacBooks almost useless with users reporting a string of issues. Read all about it through this link.
Update 13 (January 08, 2021)
IST 11: 41 am: Some users report that macOS Big Sur 11.1 update fails to install and results in a system crash. Or it may simply refuse to download completely.
If you are one of such, then check out these workarounds.
Affected devices | Bug/issue descrption | Status |
Macs | Installation failed error | Fixed |
Macs | Third-party apps fail to launch | Acknowledged |
Older MacBooks | Device does not boot when connected to monitor via Thunderbolt | Unacknowledged |
Macs | Google Drive backup and sync issues | User reports & possible workarounds |
Macs | Battery draining and overheating | User reports & possible workarounds |
Affected device | Bug/issue descrption | Status |
Macs | Unable to print documents with most printers | User reports & possible workarounds |
Macs | No option to change login screen background | User reports & possible workarounds |
Macs | Apple Mail search function does not work | User reports & possible workarounds |
Macs | Unable to unlock Macs with Apple Watch | Fix released |
Older Macs | Big Sur update bricking some MacBooks | Unacknowledged |
Affected device | Bug/issue descrption | Status |
Macs | iCloud tabs not syncing properly | Unacknowledged |
M1 MacBooks | Screensaver appears even when using the computer | Temporary workaround |
Macs | Choppy animations and system lag | User reports & possible workarounds |
Older Macs | 'No update is available' error | User reports |
Macs | Sidecar not working | User reports & possible workarounds |
Macos Big Sur Issues
Affected device | Bug/issue descrption | Status |
Macs | AirPods auto-switching feature not working | User reports & possible workaround |
Macs | AirPlay not working as expected | Possible workaround |
Macs | Bluetooth connectivity issues | Possible workarounds |
Macs | Spotlight no longer working as expected | Possible workarounds |
Macs | External 4k monitor issues | Unacknowledged |
Affected device | Bug/issue descrption | Status |
Macs | iMessage unable to sign in, app not starting/syncing, and other issues | Workarounds |
Macs | Big Sur 11.1 now always reverts Open/Save dialog boxes to original size | Unacknowledged |
MacBooks | Big Sur 11.1 update breaks Touch ID and other issues | Workarounds |
Macs | Big Sur 11.1 update fails to download or install | Workarounds |
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